Dr. Sound is the customer service creation of Glen Aliczi. We realize that many of our customers are not prepared or equipped to handle even the simplest and most common problems that will, over time, eventually plague virtually every sound system out there. We also found that many of our customers, as soon as things begin to break down, will start soliciting quotes for new equipment, thinking that what they have won’t last much longer and that they must now upgrade to something better. I’m going to let you in a little secret that our competition does not want you to know – most of the time, this is not necessary. Not only isn’t it necessary – it’s very costly, and very wasteful.
We also found that most, if not all of our customers would like to know how to operate and provide basic troubleshooting and maintenance on their sound systems. This makes sense to us – since they own that equipment. Again, our competition thinks we’re working ourselves out of a job by teaching and thereby empowering our customers. Sadly, this narrow way of thinking is why great customer service in the sound and lighting industry is almost nonexistent.
This is where Dr. Sound comes in. Call Glen old fashioned, and maybe it would be a bit geeky to don a white lab coat and drape a pair of headphones around his neck the way a doctor would wear a stethoscope, but he still believes in great customer service, regardless of what everybody else thinks. Dr. Sound works like this:
- Call 1-800-622-8872 and ask for Glen
- Describe to him the basic issues you are having or the type of training you’d like to receive
- Get a 4-hour block appointment on the calendar
- Pay a low, flat rate for Glen’s time and 30+ years of experience
Many of our customers have found that most times, a simple wiring or tuning issue is to blame, saving our customers hundreds, even thousands of dollars.
These are tight economic times, and most organizations do not have money to waste. Dr. Sound is a wise investment your organization can make in the future care and maintenance of your sound (and even theatrical lighting) equipment. Yes, we offer the same service for theatrical lighting systems, but we just don’t know what to call it yet.